Refund policy

You have 60 days from the day you receive your order to let us know you'd like to return it. Just email us at hello@tilly-wear.com with your order number.

Once we've confirmed your request and sent you the return address, you have a further 14 days to send the item back. The date that counts is the one on your proof of postage (Post Office receipt or drop-off point receipt).

Returns sent after this deadline may be refused or only partially refunded.

To be eligible for a return, your item must be in the same condition you received it in, and in its original packaging.

In some cases, only partial refunds are granted:
* Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.
* Any item returned more than 60 days after delivery.

Your statutory rights
This guarantee is in addition to your legal rights, not instead of them. Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, for any reason. If your item is faulty or not as described, you're entitled to a repair, replacement or refund under the Consumer Rights Act 2015, and we'll cover the return postage.

Refunds
Once your return has been received and inspected, we'll email you to confirm we've received it. We'll also let you know whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method within 14 days of us receiving the item.

Late or missing refunds
If you haven't received your refund yet, first check your bank account again.
Then contact your card provider, as it may take some time before your refund officially shows.
Next, contact your bank. There is often some processing time before a refund appears.
If you've done all of this and still haven't received your refund, please email us at hello@tilly-wear.com

Return postage
Unless your item is faulty or we sent you the wrong one, return postage is at your expense. If you're returning an item worth more than £65, we recommend using a tracked or insured postal service, as we can't guarantee that we'll receive your returned item.